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FAQ

You Might Be Wondering

  • Do you take custom orders?
    Yes! We offer custom prints. You can find the form under our prints tab by clicking on the "order your custom print here" button. This will lead you to a form that you can fill out. If you'd like to contact us for more details feel free to email us at info@pasifikapua.com.
  • Where are you located?
    We are based in Missoula, MT. If you’re ever visiting or a Missoula local, feel free to say hi at the markets and follow our socials to know when and where we’ll be! Follow us: @pasifika_pua
  • Are you Pasifika?
    Yes! Signe is Kanaka Maoli (Native Hawaiian), but was raised in Colorado and Jenna is Rotuman (a small island near Fiji) and was raised in Utah. This makes us both Pacific Islander, Polynesian, and raised in the Diaspora!
  • What payment methods do you accept?
    We accept credit/debit cards, venmo, and paypal. Your payment information is processed securely, and we take your privacy seriously.
  • Can I change or cancel my order after it's been placed?
    Once an order is placed, we begin processing it immediately to ensure timely delivery. If you need to make changes or cancel your order, please contact info@pasifikapua.com as soon as possible. If the order has not yet shipped, we will do our best to accommodate your request.
  • Do you have a return or exchange policy?
    Yes, we have a 7-day return/exchange policy. If you're not completely satisfied with your purchase, please email jenna.schulz@pasifikapua.com within 7 days of receiving your item to request a return or exchange. Items must be unused and in their original packaging to be eligible. For more details, please visit our returns & exchanges page.
  • What should I do if I receive a damaged or incorrect item?
    We strive to ensure that all of our products arrive in perfect condition. If your item arrives damaged or incorrect, please contact us immediately info@pasifikapua.com. We’ll be happy to assist with a replacement or refund, depending on the situation.
  • How long will it take to receive my order?
    Order processing typically takes 3-5 business days, and shipping time varies depending on your location and the shipping method selected. Standard shipping usually takes 5 to 7 days.
  • Do you offer discounts or promotions?
    We occasionally offer promotions, discounts, and special offers to our customers. Be sure to sign up for our newsletter or follow us on social media to stay up-to-date on the latest sales and offers. Follow us: @Pasifika_Pua
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